At Lunaria+, every product is thoughtfully formulated with care, precision, and a commitment to healthy skin. We hope you love your Lunaria+ experience. However, if something isn’t right, we’re here to help.

Returns & Exchanges

Due to the hygienic and personal nature of skincare products, we are unable to accept returns or exchanges on products that have been opened, used, or tampered with.

Refunds or Replacements

Refunds or replacements will only be considered in the following cases:

• You have received an incorrect product.
• You have received a damaged, defective, leaking, or expired product.
• You have received an empty package.

Reporting an Issue

If you receive a wrong, damaged, defective, leaking, expired product, or an empty package, please email us at hello@lunariaplus.com within 24 hours of delivery.

Please include:

• Your Order Number
• A brief description of the issue
• Clear photographs and videos of the product and outer packaging

For claims related to missing contents, damaged, licking content or empty packages, we strongly recommend recording an uninterrupted unboxing video from the moment the sealed package is opened. This helps us investigate and resolve your request quickly.

Requests raised after 24 hours of delivery may not be eligible for review.

Review & Resolution

Please allow us 48–72 business hours to review your request.

If the issue is verified, Lunaria+ may, at its sole discretion:

• Arrange a replacement of the product, or
• Initiate a refund to the original payment method.

In certain cases, we may arrange a reverse pickup through our courier partner before processing the replacement or refund.

Refund Timeline

Once approved, refunds will typically be processed within 7–10 business days. The exact timeline may vary depending on your bank or payment provider.

Order Cancellation

Orders may be cancelled only before they have been dispatched from our warehouse.

Once an order has been shipped, it cannot be cancelled.

To request a cancellation prior to dispatch, please contact us at hello@lunariaplus.com with your order details.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Opened or used products
• Products damaged due to misuse, negligence, improper storage, or incorrect application
• Products purchased during promotional sales, clearance events, or special offers, unless received damaged or incorrect
• Complimentary gifts, samples, and free promotional items

Patch Test Recommendation

Every skin type is unique. While our products are developed with thoughtful, science-backed formulations, individual responses may vary.

We recommend performing a patch test before introducing any new skincare product into your routine. If irritation occurs, discontinue use and consult your healthcare professional.

Third-Party Purchases

Lunaria+ can only process requests for products purchased directly through our official website.

We are unable to take responsibility for products purchased through unauthorized sellers, third-party marketplaces, pharmacies, salons, or other retail outlets.

For any assistance, please contact us at hello@lunariaplus.com.

We’re committed to making your experience with Lunaria+ as seamless and supportive as the care that goes into every formulation.